PROCESSING YOUR ORDER:
On placing your order, you will receive an email containing a summary of the order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. In case you need a garment by a particular date, please reach out to our team and inform us in advance.
You can track your couriers once we send you an email about the tracking details.
Cancellation will only be accepted within 24hours after placing the order.
We at Tanya Berry will not accept any return. Before you return a TanyaBerry.com product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other.
Let’s not think of an irregular weave or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it comes to uniformity. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
Exchange/Return will be only accepted once
We only exchange a product for once and when informed within 24 hours from receiving the goods. If you would like to request an exchange please write to us at email@example.com
Items which are to be exchanged need to be sent back within 5 days of receiving the goods.
We will replace the returned item after we have received the returned shipment.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address. Company will not be responsible for any loss in the courier sent by you.
If we have sent you a wrong item (wrong style, color or size), shipping charges for the replacement will not be billed to the customer.
The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has to be paid by the customer.
Exchange will be done in following cases:
Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
In case Tanya Berry discovers that a wrong item (wrong style,color or size) has been shipped to you.
No exchange will be done in following cases:
In case of minor design and color variations. With hand made products there will always be some variation between products.
Refunds will be done in the following cases:
Packages lost in transit.
In case Tanya Berry discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.
No Refunds will be done in the following cases:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: Exchange and Refunds will only be made after we have received the returned shipment.
Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.
SHIPPING AND RETURNS
We at Tanya Berry is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. All of Tanya Berry orders are shipped door-to-door from our warehouse in Delhi, India to your provided shipping address. Processing the order normally takes 10-15 working days.
We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
The shipping charge is specified separately for orders less then Rs.2000/-. Our products are inclusive of GST and any additional state wise taxes are to be borne by the customer. Shipping cost is not refundable.